Returns & Refunds
We offer a hassle-free 30-day return policy
How to Return an Item
Request Return
Log in to your account and request a return within 30 days
Get Approval
Receive return authorization and shipping label via email
Ship Item
Pack the item securely and ship it back to us
Receive Refund
Get your refund within 5-7 days after we receive the item
Eligible for Return
- Item is unused and in original condition
- Original packaging and tags intact
- Proof of purchase (receipt or order number)
- Returned within 30 days of delivery
- Item is not on the non-returnable list
Not Eligible for Return
- Personalized or custom-made items
- Digital products and gift cards
- Items marked as final sale
- Opened hygiene products or personal care items
- Damaged items due to misuse
Refund Information
Processing Time
Inspection: We inspect returned items within 2-3 business days of receipt
Refund Processing: Approved refunds are processed within 5-7 business days
Bank Processing: It may take an additional 3-5 days for funds to appear in your account
Refund Methods
Original Payment Method: Refunds are issued to the original payment method used for purchase
Store Credit: Choose store credit for instant refund (within 24 hours)
Gift Card Purchases: Refunded as store credit only
Return Shipping
We cover return shipping for defective items, damaged goods, or if we sent the wrong item.
For change of mind returns, you'll need to arrange your own return shipping.
We'll provide a prepaid return label via email for defective/damaged items once your return is approved.
Exchanges
We currently don't offer direct exchanges. If you'd like a different item, please return the original item for a refund and place a new order.
Tip: To ensure you get the item you want, place a new order before returning the original item. Once we receive your return, we'll process your refund.
Frequently Asked Questions
Can I return an item after 30 days?
Unfortunately, we cannot accept returns after 30 days from delivery. However, defective items may be covered by manufacturer warranty - please contact us for assistance.
What if my item arrived damaged?
Please contact us immediately with photos of the damage. We'll arrange a free return and send a replacement or issue a full refund.
How do I track my return?
Use the tracking number provided on your return label. You can also check your return status in your account dashboard.