How can we help you?
Search our help center or browse popular topics below
Popular Topics
Frequently Asked Questions
Orders
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can also track your order by logging into your account and viewing your order history.
Can I modify or cancel my order?
Orders can be modified or cancelled within 1 hour of placement. Please contact us immediately if you need to make changes.
Do you offer international shipping?
Currently, we ship within Australia only. We're working on expanding to international shipping soon.
Payments
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy now pay later options through Stripe.
Is my payment information secure?
Yes! We use Stripe for payment processing, which is PCI DSS compliant and uses industry-standard encryption to protect your data.
When will I be charged?
Your card is charged immediately when you place an order. For buy now pay later options, the payment schedule depends on the service you choose.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy for most items. Products must be unused, in original packaging, and in resalable condition.
How long do refunds take?
Once we receive your return, refunds are processed within 5-7 business days. It may take an additional 3-5 days for the funds to appear in your account.
Do I have to pay for return shipping?
Return shipping is free for defective items or our errors. For change of mind returns, you'll need to arrange your own return shipping.
Products
Are your products genuine?
Yes, all our products are 100% authentic and sourced directly from authorized distributors and manufacturers.
Do products come with a warranty?
Most products come with manufacturer warranty. Warranty periods vary by product - check the product page for specific warranty information.
Are products Australian stock?
Yes, all products are Australian stock with Australian power adapters and comply with Australian safety standards.