Accessibility Statement

Our Commitment to Accessibility

VoltShop is committed to ensuring digital accessibility for people with disabilities. We continually strive to improve the user experience for everyone and apply the relevant accessibility standards to provide an inclusive shopping experience.

We believe that everyone should have equal access to technology and information, regardless of their abilities or disabilities.

Accessibility Standards

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines help make web content more accessible to people with disabilities, including:

• Visual impairments (blindness, low vision, color blindness)
• Hearing impairments (deafness, hearing loss)
• Motor impairments (difficulty using a mouse, slow response times)
• Cognitive impairments (learning disabilities, attention disorders)

Accessibility Features

Our website includes the following accessibility features:

Navigation and Structure

• Clear and consistent navigation throughout the site
• Logical heading structure for screen readers
• Skip navigation links for keyboard users
• Breadcrumb navigation to show page location

Visual Design

• High contrast color scheme for better readability
• Resizable text that remains legible when zoomed to 200%
• Clear visual focus indicators for interactive elements
• Consistent design patterns and layout

Content and Media

• Alternative text for all meaningful images
• Descriptive link text that makes sense out of context
• Captions and transcripts for video content
• Clear and simple language where possible

Keyboard Navigation

• Full keyboard accessibility for all interactive elements
• Logical tab order throughout the website
• Keyboard shortcuts for common actions
• No keyboard traps that prevent navigation

Assistive Technology Compatibility

Our website is designed to be compatible with assistive technologies, including:

• Screen readers (JAWS, NVDA, VoiceOver, TalkBack)
• Voice recognition software
• Keyboard alternatives and switch devices
• Screen magnification software

Known Limitations

While we strive for full accessibility, we acknowledge that some areas may have limitations:

• Some third-party embedded content may not be fully accessible
• Certain interactive features are continuously being improved
• Some legacy PDF documents may not meet current accessibility standards

We are actively working to address these limitations and welcome your feedback on any accessibility barriers you encounter.

Ongoing Efforts

We are committed to continuously improving accessibility through:

• Regular accessibility audits and testing
• User testing with people with disabilities
• Staff training on accessibility best practices
• Incorporating accessibility into our development process
• Staying updated with the latest accessibility guidelines and technologies

Alternative Formats and Assistance

If you need assistance or require information in an alternative format, we're here to help:

• Product information in large print or audio format
• Personal shopping assistance over the phone
• Help navigating our website
• Alternative ways to complete your purchase

Feedback and Support

We welcome your feedback on the accessibility of VoltShop. Please let us know if you encounter any accessibility barriers:

When contacting us about accessibility, please include:

• The specific page or feature you're having trouble with
• A description of the accessibility barrier
• Your preferred method of contact for our response
• Any assistive technology you're using

Response Timeline

We aim to respond to accessibility feedback within 2 business days. For urgent accessibility issues that prevent you from making a purchase, please call us directly at 1800 VOLT SHOP for immediate assistance.

Technical Specifications

Our website accessibility relies on the following technologies:

• HTML5 semantic markup
• CSS for presentation and layout
• JavaScript for enhanced functionality
• ARIA (Accessible Rich Internet Applications) attributes

These technologies are chosen for their accessibility support and compatibility with assistive technologies.

Legal Compliance

VoltShop strives to comply with accessibility legislation in Australia, including the Disability Discrimination Act 1992 (DDA) and related standards. We are committed to meeting our legal obligations and exceeding minimum requirements where possible.